Data protection
Your data: what we do with it.
When you write to us or fill in a form, we process your data to answer you. This policy follows the General Data Protection Regulation (GDPR), which applies because this site offers services to people in the European Union, and the Mexican personal data protection law, which applies at our head office.
Who the controller is
- HH Luxury Real Estate, 5a Avenida con Calle 38, Playa del Carmen, Quintana Roo, Mexico. Legal name: to be completed by HH.
- Contact: homer@hhluxuryinvestments.com
- Representative in the European Union (art. 27 GDPR): to be completed by HH.
What data we process
- What you give us: name, email, phone or WhatsApp, and what you tell us about your search (area, budget, timing).
- Your browsing, only if you accept it in the cookie notice: pages viewed and the campaign that brought you here.
Why, and on what legal basis
- Answering your requests (information on a home, a viewing, a call): steps you ask for before a contract (art. 6.1.b GDPR).
- Following up while you look for a home with us: the same basis.
- Sending you news and new listings: only with your consent (art. 6.1.a), which you can withdraw at any time.
- Measuring visits and ads: only with your consent in the cookie notice. With advertising consent, Meta and Google may use your visit to show you our ads.
Who we share it with
- The developer or owner of the home you are interested in, when you ask us for information or a viewing.
- The notary, lawyer or tax adviser involved in your purchase.
- Service providers (web hosting, email, customer management, messaging, analytics), under a data processing agreement.
- Authorities, when the law requires it.
- We do not sell or rent your data.
Outside the European Union
Our head office is in Mexico, so your data is processed there, and some technology providers are in the United States. The Chapter V GDPR safeguards for each provider: to be completed by HH.
How long we keep it
For as long as we are in touch about your search and, after that, for as long as legal obligations require. If you withdraw consent for news, we stop using it for that.
Your rights
You can request access, rectification, erasure, objection, restriction and portability, and withdraw consent at any time, by writing to homer@hhluxuryinvestments.com. If you are not satisfied with our answer, you can complain to the Spanish Data Protection Agency or the authority in your country.
If you do not give us your data we cannot answer you or show you the property. You do not need to give any to browse the site.
Sources
Last updated: 5 November 2026. Draft pending review by a Spanish lawyer.
Want to exercise a right?
Write to homer@hhluxuryinvestments.com with the subject "Data protection".
Contact